At MyRooh Fashion, we are committed to delivering your favorite fashion products right to your doorstep as quickly and efficiently as possible. Please read the details of our shipping policy to better understand our process and timelines.
Processing Time
All orders are processed within 2-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or made-to-order items may take additional time, and customers will be informed accordingly.
Shipping Methods and Delivery Times
We partner with reliable courier services to ensure timely delivery of your order. Estimated delivery times are as follows:
Within Pakistan: 3-5 business days
International Orders: 7-14 business days (delivery times may vary depending on customs clearance and destination).
Shipping Charges
Domestic Shipping (Pakistan): A flat rate of $9.93 is applied to all orders.
International Shipping: Charges vary based on destination and weight. Exact shipping costs will be calculated and displayed at checkout.
Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number. Use this number to monitor your shipment’s progress through our courier partner’s website.
Customs and Duties for International Orders
Please note that customs duties, taxes, or import fees may be charged upon arrival in your country. These fees are the responsibility of the customer and vary by country.
Delivery Issues
If your order does not arrive within the specified time, please contact our support team at support@myroohfashion.com or call us at (212) 555-1234.
Ensure the shipping address provided at checkout is accurate. MyRooh Fashion is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Returns Due to Failed Delivery
In cases where the delivery cannot be completed due to incorrect address details or refusal to accept the package:
Domestic Orders: The package will be returned to our warehouse, and the customer will be contacted to arrange re-shipment (at an additional cost).
International Orders: Returned packages will be subject to re-shipping costs and any additional fees incurred.
Sustainability in Shipping
As part of our commitment to sustainability, we use eco-friendly packaging materials whenever possible. Our goal is to reduce our environmental footprint while delivering high-quality products to you.
For any further questions or concerns about shipping, feel free to contact us at support@myroohfashion.com. We appreciate your trust and look forward to serving you with the best shopping experience.